プライバシーポリシー

At FluffyLoft (accessible via fluffyloft.shop), protecting the privacy of our visitors and customers is one of our main priorities. This Privacy Policy document outlines the types of personal information collected and recorded by FluffyLoft and how we use it, in strict compliance with the EU General Data Protection Regulation (GDPR).

📝 1. Information We Collect

When you visit our store or make a purchase, we collect certain personal information necessary to fulfill your order and improve your shopping experience:

Identity & Contact Data: Name, shipping address, billing address, email address, and phone number.
Payment Information: Payment details processed securely via our third-party gateways (e.g., PayPal, Stripe). We do not store your raw credit card information.
Device & Usage Data: IP address, browser type, time zone, and cookies, which are automatically collected when you browse our Shopify store.

⚙️ 2. How We Use Your Information

We use the collected information for the following lawful purposes under the GDPR:

To process, fulfill, and ship your handmade pet bed orders.
To communicate with you regarding your order status or customer support inquiries.
To screen our orders for potential risk or fraud.
With your explicit consent, to send you marketing newsletters or promotional updates about FluffyLoft.

🤝 3. Sharing Your Information with Third Parties

We only share your personal data with trusted third parties who help us operate our store and deliver products to you:

Shopify: Our e-commerce platform that powers our online store.
Shipping Carriers: Delivery companies (such as DPD, DHL, Nova Poshta, FedEx) to ship products from our Polish workshop to your address.
Payment Gateways: Standard secure financial processors to handle checkouts.

We ensure all our partners comply with data privacy standards and do not sell or misuse your information.

🇪🇺 4. Your GDPR Privacy Rights

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

The right to access, update, or delete the personal information we hold about you.
The right to rectification if your information is inaccurate or incomplete.
The right to object to or restrict our processing of your personal data.
The right to data portability, allowing you to request a copy of your data in a digital format.

If you wish to exercise any of these rights, please contact us at support@fluffyloft.shop.

🍪 5. Cookies and Tracking Technologies

FluffyLoft uses "Cookies" to enhance your browsing experience, remember your shopping cart items, and analyze website traffic. You can choose to disable cookies through your individual browser settings, though some features of our store may not function properly as a result.